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EXCHANGES AND RETURNS


Do you need to exchange, or return an order? No problem! Take a look at the below conditions.


EXCHANGE


In the case or receiving goods that are different from the ones ordered, the Customer is entitled to an exchange of the ordered clothes, bought in the www.hopsa.pl, to items in different size, or to a different product entirely, as described in the Civil Code of 23.04.1964.

In such a case the Store covers the shipping costs, as identified in the waybill.

The exchange is only possible with items that do not bear any trace of use, other than stemming from inspecting the item(s) in order to familiarize oneself with their characteristics. Failing to follow the above requirements will result in a possibility for the Store to not accept the exchange demand.

The exchanged items should be appropriately packaged and secured.

The Store will issue a decision towards every demand immediately, no longer than within 14 days.


RETURN ADDRESS:


HOPSA Maciej Okraszewski

Kabacki Dukt 7/18

02-798 Warsaw

Poland


The decision to exchange the goods should be communicated via the below exchange form (download).


RETURN


The Customer, following a written submission of a termination of the sales contract (14 days from the date of receiving the goods) is entitled to returning the goods, bought in www.hopsa.pl, within 14 days of submitting the termination of contract, per regulation from 30.05.2014 about consumer rights (Journal of Laws from 2014 number 827 as amended, hereinafter: ”Consumer Rights Act”).

The return is only possible with items that do not bear any trace of use, other than stemming from inspecting the item(s) in order to familiarize oneself with their characteristics. Failing to follow the above requirements will result in a possibility for the Store to not accept the return demand.

If the Customer has selected any means of transport of the goods other than the cheapest option offered by the Store, the Store is not obliged to reimburse any additional costs to the Customer.

The exchanged items should be appropriately packaged and secured.

Failing to follow the above mentioned requirements will be the basis for a proportionate loss of value of the item(s) and in turn, the value of the reimbursement.

The Store will issue a decision towards every demand immediately, no longer than within 14 days.

The returns will be processed according to the Consumer Rights Act.


RETURN ADDRESS


HOPSA Maciej Okraszewski

Kabacki Dukt 7/18

02-798 Warsaw

Poland



The decision to return the goods should be communicated via the below return form (download).

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